Using Lyca mobile is simple, just click below for more information.
Get started by following these simple steps:
Insert your Lyca SIM card into your mobile and switch it on
Top-up your Lyca SIM account
You can now make and receive calls and SMS from your Lyca SIM card
If you need any assistance refer to the user guide that you received with your SIM card pack or contact Customer Services. If you still face issues please write to us at firstname.lastname@example.org
with an alternate number so that we can reach you at the earliest opportunity.
Top-up your balance
Top up your balance
To top-up with a debit or credit card online click here
Check your balance
You can check your balance on your mobile at any time. Just follow the simple steps as described in your user guide.
Access your voicemail
Accessing voicemail is straight forward as all Lyca SIM cards come with an already active voicemail feature that enables you to collect the messages you missed. Simply dial the codes mentioned in the user guide.
How can I deactivate my voicemail service?
To deactivate your Lycamobile Voicemail service please dial the number mentioned on your user guide
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.
How do I make an international call to India with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a "+".
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the US to another country with Lycamobile?
Lycamobile works in the same way as other cells when it comes to sending international text messages. Simply text 011 followed by your country code, then your area code and then the phone number and press send.
What mobile handsets can I use with Lycamobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on 1800 103 6699
if you are unsure about your handset.
Do you provide a Lyca SIM with a handset?
No, we provide only a SIM card at the moment.
I use Wi-Fi but I have been charged for internet access…
Please note that some handsets switch from Wi-Fi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone while using Wi-Fi.
Is it mandatory to register one’s details to use Lycamobile services?
As per the DOT norms, all SIM cards sold in India need to be registered before the customer travels overseas. Mandatory documents are Passport copies front and back and a copy of your visa which are submitted to government authorities on a monthly basis along with the signed customer agreement forms. Please ensure to demand your invoice copy from the sales representative post purchase.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.
How do I contact someone if I have a problem?
Visit the Contact us
page for our rates and full details of the various ways you can get in touch with us.
Do you offer 4G HSPA +
Yes, plan may vary according to promotions.
My SIM card is lost/ stolen. How do I prevent someone else from using it?
Please contact Customer Services or drop an email to email@example.com
as quickly as possible and one of our advisors will help you.
Does Lycamobile charge taxes on my order?
All charges are inclusive of tax. However, there may be required sales and similar taxes that are required by the Government of India and are charged by the retailer where you purchased your Lycamobile products.