Customer Service
Shipping & Delivery
The large majority of our orders are shipped within 3 working days of the order, and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
Privacy & Security
Your privacy is important to us. We take our responsibility to protect the privacy and confidentiality of your information, including personal information, very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to secure such information from unauthorized access and use, alteration and destruction. We hold our employees accountable for complying with relevant policies, procedures, rules and regulations concerning the privacy and confidentiality of information.
Customer Service
Customer Service
Returns & Replacements
Please select your purchases carefully, as we do not provide ‘change of mind’ returns. If you believe a product acquired from the Lyca Store is not in order as per your expectation, you may have a right of return before activating the SIM card. Once the SIM card is activated with any of the bundle plan there is no refund or extension of the product duration. All plans are customized and made suitable for individual needs and hence select the best plan as per your travel plans.
Ordering
All products are subject to availability. In the event that we are out of stock, you will be notified by the next business day. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotions.
Customer Service

Customer Service
Payment, Pricing & Promotion
We are constantly improving our customer's internet shopping experience. Lyca accepts Visa, MasterCard, and American Express payments. Any orders with the use of foreign credit cards will be cancelled immediately. Sale promotions are announced bimonthly through email blasts from enquries@lycatelcom.in. Rates are subject to change without notice. When taking advantage of a promotion, please take special note of both the item descriptions and the quantity before submitting, as some promotions are restricted to certain items and/or quantities. Please read carefully the Terms and Conditions included in the email blasts for restrictions such as promotion dates. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer.